Exadata Infiniband Switch ILOM Snapshot

When working with Oracle Support on a Infiniband Switch Hardware Service Request, Oracle Support request you to upload ILOM SNAPSHOT to properly assess the hardware failure. Starting with Exadata X4 and higher, you can now collect snapshot for Infiniband Switch using web browser interface. 

In this article I will demonstrate the steps to collect ILOM snapshot data for an Infiniband Switch. You connect to Infiniband Switch using a web browser to collect the ILOM snapshot.

Steps to collect ILOM Snapshot for IB Switch

• Open a web browser (use something other than Internet Explorer) and enter the Infiniband Switch hostname.
  
  

Note: There is NO *-ILOM* in the hostname.

• Enter root as User Name and its password and click on Log In.

 

Note:  You may see complaints about security – ignore or override – click I understand the risks/Add exception/Confirm Security Exception

• Select Maintenance -> Snapshot

• This will take you to the Server Snapshot Utility Page show below

 

On the above Screen, Select Data Set “Normal”, Select Transfer Method as “Browser” and Click “Run”.

Normal - Specifies that ILOM, operating system, and hardware information is collected.

The download file will be saved according to your browser settings.

Important Note:  Do not enable this option: 'Collect Only Log Files from Data Set'.  Doing so will limit the snapshot to a much smaller sub-section of log files.

 

• In the dialog box, specify the directory to which to save the file and the file name.

Click OK. The file is saved to the specified directory.

 

• Upload the zip to Oracle Support SR for review.

Conclusion

In this article we have learned how to collect the ILOM Snapshot diagnostic data for Infiniband Switch to investigate the hardware failure. It common that Oracle Support request you to upload ILOM snapshot for IB switch to investigate hardware issues.